Privacy Policy

Last Updated: November 28, 2025

1. Introduction

Welcome to SocialWooh ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management and scheduling platform at https://socialwooh.com (the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account: Name, email address, password, and profile information
• Subscribe to a plan: Billing information, payment card details (processed securely through third-party payment processors)
• Connect social media accounts: OAuth tokens, access tokens, and profile information from connected platforms
• Create content: Posts, images, videos, captions, and scheduling preferences
• Contact us: Name, email address, and message content when you reach out for support

2.2 Social Media Platform Data

When you connect your social media accounts, we may collect:

• Facebook/Instagram: Page IDs, profile IDs, page names, profile pictures, access tokens, and posting permissions
• LinkedIn: Profile ID, company page IDs, name, profile picture, and access tokens
• X (Twitter): User ID, username, profile picture, authentication tokens
• TikTok: User ID, username, profile information, and access tokens

We only access the data necessary to provide our scheduling and publishing services. We do not read your private messages or access data beyond what is required for the Service.

2.3 Automatically Collected Information

When you access our Service, we automatically collect:

• Device Information: Browser type, operating system, device type, and unique device identifiers
• Log Data: IP address, access times, pages viewed, and referring URLs
• Usage Data: Features used, actions taken, and interaction patterns
• Cookies and Tracking Technologies: Session cookies, preference cookies, and analytics data

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Create and manage your account
• Schedule and publish content to your connected social media accounts
• Provide analytics and performance insights
• Process payments and manage subscriptions
• Send service-related notifications and updates

3.2 Service Improvement

• Analyze usage patterns to improve our Service
• Develop new features and functionality
• Troubleshoot technical issues
• Conduct research and analytics

3.3 Communication

• Respond to your inquiries and support requests
• Send administrative information (e.g., changes to terms or policies)
• Send promotional communications (with your consent)

3.4 Security and Legal

• Detect, prevent, and address fraud and security issues
• Enforce our Terms of Service
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Third-Party Service Providers

• Payment Processors: PayPal, Stripe for payment processing
• Cloud Services: Hosting and infrastructure providers
• Analytics: Service usage analytics providers
• AI Services: OpenAI, Google Gemini, Anthropic Claude, DeepSeek for AI-powered features (content generation)

4.2 Social Media Platforms

When you use our Service to post content, we share that content with your connected social media platforms (Facebook, Instagram, LinkedIn, X, TikTok) according to your instructions and scheduling preferences.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data (passwords, tokens)
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

Social media tokens are automatically revoked when you disconnect an account or delete your SocialWooh account.

7. Your Rights and Choices

7.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format.

7.2 Correction

You can update or correct your account information at any time through your account settings.

7.3 Deletion

You can request deletion of your account and personal information. Some information may be retained for legal or legitimate business purposes.

7.4 Disconnect Social Accounts

You can disconnect any social media account from our Service at any time through your account settings. This will revoke our access to that platform.

7.5 Marketing Communications

You can opt out of marketing communications by clicking "unsubscribe" in any email or updating your preferences in account settings.

7.6 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Service functionality.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for:

• Essential Cookies: Required for Service functionality (authentication, security, preferences)
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but this may limit certain features of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

10. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

11. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on consent, contract performance, legitimate interests, or legal obligations
• Right to Object: You can object to processing based on legitimate interests
• Right to Restriction: You can request restriction of processing in certain circumstances
• Right to Erasure: You can request deletion of your personal data ("right to be forgotten")
• Data Protection Authority: You have the right to lodge a complaint with your local data protection authority

12. CCPA Compliance (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your CCPA rights, contact us using the information below.

13. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification for significant changes
• Displaying a notice within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Website: https://socialwooh.com

We will respond to your inquiry within 30 days.

16. Data Controller Information

SocialWooh is the data controller responsible for your personal information. For GDPR-related inquiries, you may also contact our Data Protection representative at the email address above.

This Privacy Policy is effective as of November 28, 2025 and applies to all users of the SocialWooh platform.