Terms & Conditions

Please read these Terms & Conditions carefully before using this service.

Last Updated: November 28, 2025

1. Agreement to Terms

Welcome to SocialWooh. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SocialWooh ("Company," "we," "us," or "our") governing your access to and use of the SocialWooh website at https://socialwooh.com and all related services, features, and applications (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a new "Last Updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the revised Terms.

2. Description of Service

SocialWooh is a social media management and scheduling platform that enables users to:

  • Connect and manage multiple social media accounts (Facebook, Instagram, LinkedIn, X/Twitter, TikTok)
  • Create, schedule, and publish content across connected platforms
  • Access AI-powered content generation tools
  • Analyze social media performance and engagement metrics
  • Collaborate with team members on social media campaigns
  • Manage media files and content libraries

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

3. Eligibility

To use the Service, you must:

  • Be at least 16 years of age (or the age of majority in your jurisdiction)
  • Have the legal capacity to enter into a binding agreement
  • Not be prohibited from using the Service under applicable laws
  • Provide accurate and complete registration information

By using the Service, you represent and warrant that you meet all eligibility requirements. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Account Registration and Security

4.1 Account Creation

To access certain features of the Service, you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password confidential and secure
  • Notify us immediately of any unauthorized access or security breach
  • Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information. We recommend using strong, unique passwords and enabling any available security features.

4.3 Account Termination

You may terminate your account at any time through your account settings or by contacting us. We reserve the right to suspend or terminate your account if you violate these Terms or engage in any activity that may harm the Service or other users.

5. Subscription Plans and Payments

5.1 Subscription Plans

The Service offers various subscription plans with different features and limitations. Plan details, including pricing and features, are available on our website. We reserve the right to modify plans, pricing, and features at any time with reasonable notice.

5.2 Payment Terms

  • Billing: Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan)
  • Payment Methods: We accept payment through PayPal, Stripe, and other payment processors as indicated on our website
  • Currency: All prices are displayed in the currency indicated at checkout
  • Taxes: Prices may be exclusive of applicable taxes, which will be added at checkout where required by law

5.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You authorize us to charge your payment method for recurring fees until you cancel your subscription.

5.4 Refund Policy

Due to the digital nature of the Service:

  • Monthly subscriptions: No refunds for partial months
  • Annual subscriptions: Pro-rated refunds may be available within the first 14 days of purchase, at our discretion
  • Credits and one-time purchases: Non-refundable once used or allocated

We reserve the right to issue refunds on a case-by-case basis. To request a refund, contact our support team.

5.5 Plan Changes

You may upgrade or downgrade your subscription at any time. Upgrades take effect immediately, and you will be charged a pro-rated amount. Downgrades take effect at the end of the current billing period.

6. Social Media Account Connections

6.1 Authorization

By connecting your social media accounts to the Service, you:

  • Authorize us to access and interact with your connected accounts as necessary to provide the Service
  • Confirm that you have the authority to connect and manage those accounts
  • Agree to comply with the terms of service of each connected platform

6.2 Third-Party Platform Terms

Your use of connected social media platforms is subject to their respective terms of service and policies:

We are not responsible for any actions taken by third-party platforms, including account suspensions, content removal, or policy changes.

6.3 API Limitations

Social media platforms may impose rate limits, API restrictions, or policy changes that affect the Service. We are not liable for any service interruptions or limitations resulting from third-party platform changes.

7. User Content and Conduct

7.1 User Content

"User Content" includes all content you create, upload, or publish through the Service, including text, images, videos, and other materials. You retain ownership of your User Content, but grant us a limited license to use it as necessary to provide the Service.

7.2 Content License

By submitting User Content, you grant SocialWooh a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your content solely for the purpose of operating and providing the Service. This license terminates when you delete your content or account.

7.3 Prohibited Content

You agree not to create, upload, or publish content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene
  • Infringes on intellectual property rights of others
  • Contains malware, viruses, or other harmful code
  • Promotes violence, discrimination, or illegal activities
  • Contains personal information of others without consent
  • Is spam, misleading, or deceptive
  • Violates the terms of connected social media platforms
  • Impersonates any person or entity

7.4 Prohibited Activities

You agree not to:

  • Use the Service for any illegal purpose
  • Attempt to gain unauthorized access to the Service or other users' accounts
  • Interfere with or disrupt the Service or servers
  • Use automated means to access the Service without permission
  • Reverse engineer, decompile, or attempt to extract source code
  • Resell, sublicense, or redistribute the Service without authorization
  • Use the Service to send spam or unsolicited messages
  • Circumvent any usage limits or restrictions
  • Use the Service in a manner that could damage our reputation

7.5 Content Monitoring

We do not actively monitor User Content but reserve the right to review, remove, or disable access to any content that violates these Terms or applicable laws. We may also report illegal content to appropriate authorities.

8. AI-Powered Features

8.1 AI Content Generation

The Service may include AI-powered features for content generation and suggestions. By using these features:

  • You acknowledge that AI-generated content may not always be accurate, appropriate, or suitable for your needs
  • You are responsible for reviewing and editing AI-generated content before publishing
  • You retain responsibility for all content published through your account, including AI-assisted content

8.2 AI Limitations

AI features are provided for assistance only. We do not guarantee the accuracy, quality, or appropriateness of AI-generated content. You should always review AI outputs and ensure compliance with applicable laws and platform policies.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including its design, features, functionality, software, text, graphics, logos, and all other content (excluding User Content), is owned by SocialWooh and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

9.2 Trademarks

SocialWooh and associated logos are trademarks of our company. You may not use our trademarks without prior written consent. All third-party trademarks mentioned in the Service are the property of their respective owners.

9.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without restriction or compensation to you.

10. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

11. Disclaimers

11.1 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11.2 Third-Party Services

WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY, ACCURACY, OR RELIABILITY OF THIRD-PARTY SERVICES, INCLUDING SOCIAL MEDIA PLATFORMS. CHANGES TO THIRD-PARTY APIS OR POLICIES MAY AFFECT SERVICE FUNCTIONALITY.

11.3 Results

WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM USING THE SERVICE, INCLUDING FOLLOWER GROWTH, ENGAGEMENT RATES, OR BUSINESS OUTCOMES.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM
  • WE ARE NOT LIABLE FOR ANY LOSS OF DATA, PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
  • WE ARE NOT LIABLE FOR ACTIONS TAKEN BY THIRD-PARTY PLATFORMS AFFECTING YOUR ACCOUNTS

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless SocialWooh and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your User Content
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your violation of applicable laws or regulations

14. Dispute Resolution

14.1 Informal Resolution

Before filing any formal legal action, you agree to contact us and attempt to resolve any dispute informally. Most concerns can be resolved quickly through our support channels.

14.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong SAR, without regard to conflict of law principles.

14.3 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SocialWooh regarding the Service.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of war, terrorism, labor disputes, or infrastructure failures.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:


These Terms of Service are effective as of November 28, 2025 and apply to all users of the SocialWooh platform.

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